Frequently Asked Questions

Every booking is confirmed with a secure online advance payment at checkout. Once your payment goes through, your spot is locked in and your confirmation email is on its way. If anything trips up during payment, our support team is on +971 52 447 2719 around the clock.

You'll get a confirmation email with your booking reference, package name, date and timings, guest count, and your pickup or meeting point details. Final confirmation lands within 48 hours, and most bookings are confirmed well before that. Haven't seen it? Check spam, then write to [email protected].

We accept Visa and Mastercard through our secure online checkout. All prices on the site are in AED, and that's the currency your payment is processed in.

Your card is charged in AED, the UAE dirham. If your card runs on another currency, your bank converts the amount at its own rate, so the figure on your statement may differ slightly from the AED price you saw at checkout. Any conversion fee is set by your bank, not by us.

The descriptor on your statement reads Safari Desert Dubai, so it's easy to match against your booking. If you see a charge you don't recognise after booking with us, call +971 52 447 2719 and we'll check it against our records.

Yes. Groups of 4 or more qualify for a group discount on our tours. Send us your group size, preferred activity, and date on +971 52 447 2719 and we'll confirm the adjusted price before you pay anything.

Approved refunds go back to your original payment method within 30 days. The money always returns to the same card you paid with, so there's nothing extra to set up on your end. Full terms are on our refund policy page.

Yes, rescheduling is free, subject to availability on your new date. The earlier you reach us, the easier it is to fit you in, so call +971 52 447 2719 or email [email protected] as soon as your plans shift.

If we cancel for weather or safety, you choose: a full refund or a free reschedule to a date that works for you. We'll contact you as soon as the call is made, so keep an eye on your phone and inbox on tour day. Refunds follow the standard 30-day window back to your original payment method.

Our office is at Concord Tower, Office 401, Al Sufouh 2, Dubai. You're welcome to drop by, though most guests find it faster to book online or sort questions over the phone, since our support runs 24/7.

Yes, we operate daily, weekends and public holidays included, and booking support is available 24/7. The two exceptions are weather cancellations and hot air balloon flights, which fly seasonally from roughly October to April.

Our booking team and guides work in English and Arabic. If you're more comfortable in another language, WhatsApp works well, since written messages are easy to translate on both ends.

Yes. We're a licensed Dubai desert tour operator and our tours are covered by insurance. If you need documentation for a corporate or school booking, email [email protected] and we'll share what's required.

Call +971 52 447 2719 as soon as you notice, with your name and tour date. Our drivers and camp team check vehicles and seating areas after every trip, and anything handed in is kept at our Al Sufouh office until you collect it.

Yes, we handle corporate outings, team days, and large private groups across all our activities, from desert safaris to buggy convoys at the Al Lahbab red dunes. Email [email protected] with your headcount and dates and we'll put together a tailored quote.